Your guide to ensuring a secure and enjoyable drift diving experience in Nusa Lembongan
Your guide to ensuring a secure and enjoyable drift diving experience in Nusa Lembongan
To confirm an online or walk-in booking, a minimum deposit of 40% per person is required.
However, courses will be asked to make a 50% deposit when signing up.
Bookings cannot be guaranteed until this deposit is received, and we reserve the right to release bookings without deposit confirmation.
Additionally, failure to comply with our Terms and Conditions may result in booking cancellations.
Changes to booking dates can be made after deposit payment, subject to availability.
On the day prior to your scheduled activities, we will request the remaining balance, as total payment must be completed 24 hours before the planned activity.
We offer Instapay as a secure credit card payment option. A 3% transaction fee applies, and only Visa, Mastercard, and AMEX cards are accepted.
To use Instapay, we will send an e-invoice featuring a “”Pay Now”” button for secure online payment to our account. Once payment is completed, we will receive an automatic notification, and you will receive a confirmation email for your booking.
For settling balances, beverages, additional dives, etc., during your stay, we accept the following payment methods:
Cash – Following Indonesian regulations, all cash transactions must be conducted in the local currency, Rupiah (IDR). Utilizing local currency is the most economical payment option. Furthermore, we provide a safe for securing cash and other valuables if necessary, while you are here.
Credit cards – We accept Visa and Mastercard only, and these transactions are subject to a credit card fee.
Credit Card Advisory – It is advisable to inform your card issuer that you will be traveling and using your card in Indonesia. We have encountered instances where guests’ cards were inoperative due to their card issuer blocking international payments for security purposes.
Cancellation Policy
Diving (and/or snorkeling) trips and certification courses may be cancelled or rescheduled due to the weather conditions that are not suitable for marine sports activities, such as high waves and strong winds.
Dive sites are picked daily based on weather and ocean conditions, and your safety and the safety of our staff are paramount in our operation.
If your requested dive site is unavailable due to weather, we will do our best to find a suitable alternative for you.
Our diving instructors / dive masters / boat captain make decisions about the selection of the dive sites and/or cancellation of the diving trips.
Refund Policy
Refunds will be offered in the following circumstances:
- If Legend Diving cancels due to weather conditions or mechanical reasons, and the boat cannot leave port.
- Cancellations made prior to 24 hours of the scheduled activity.
In the following circumstances, refunds cannot be offered:
- You decide not to finish the course for anything other than medical reasons
- During the journey, we cannot reach the designated dive site either due to weather conditions or mechanical reasons, but we choose another suitable dive site
- If the dive has to end before the scheduled time due to a change in the diving conditions or diving group safety
- If you choose not to do one of the scheduled dives
Full payment will be required for no-shows or cancellations made within 24 hours of departure time.
Divers using rented equipment are responsible for that equipment and will be charged for any loss or damage, howsoever caused. The price charged will be the full amount for the equipment if lost or the cost to repair it if damaged.
Neither Legend Diving, its employees, nor its contractors can be held responsible for damage to or loss of any personal equipment caused prior to, during, or after any diving activities.
Privacy is important. We ensure our customers that any data collected during the payment process and the course will not be used for any other purpose. The data will also not be disclosed to any third party other than those directly involved in the payment and email processes. If you have any other concerns or questions regarding our policies, please do not hesitate to contact us.
To confirm an online or walk-in booking, a minimum deposit of 40% per person is required. Bookings cannot be guaranteed until this deposit is received, and we reserve the right to release bookings without deposit confirmation. Additionally, failure to comply with our Terms and Conditions may result in booking cancellations. Changes to booking dates can be made after deposit payment, subject to availability. Final balances are to be settled at the dive center prior to the scheduled activity departure.
We offer Instapay as a secure credit card payment option. A 3% transaction fee applies, and only Visa, Mastercard, and AMEX cards are accepted.
To use Instapay, we will send an e-invoice featuring a “”Pay Now”” button for secure online payment to our account. Once payment is completed, we will receive an automatic notification, and you will receive a confirmation email for your booking.
For Balances, Extras, and Payment Methods While you’re here, you can settle balances, purchase drinks, or pay for additional dives through the following options:
- Cash – In compliance with Indonesian regulations, all cash payments must be made in the local currency, Rupiah (IDR). Opting for local currency is the most cost-effective payment method. For added convenience, we offer a secure safe for storing cash and valuables during your stay.
- Credit cards – We accept Visa and Mastercard, subject to a processing fee.
Credit Card Notice – Before traveling, inform your card issuer that you’ll be using your card in Indonesia to avoid any disruptions. In some cases, payment blocks have occurred due to security measures from card providers.
Diving or snorkeling trips, as well as certification courses, may need to be postponed or canceled due to adverse weather conditions, such as strong winds or high waves, which are unsuitable for marine activities. Dive site selection is made daily based on current weather and ocean conditions, with your safety and that of our team as the highest priority. If your preferred dive site is unavailable, we will make every effort to offer an appropriate alternative.
Decisions regarding dive site selection or trip cancellations are made by our dive staff and boat captain.
- Full Refund: Issued if trips are canceled due to weather or mechanical issues preventing the boat from departing.
- Alternative Dive Sites: Should weather or mechanical issues disrupt the journey to the planned dive site, an alternative will be arranged. No refunds will be issued if a suitable substitute dive site is provided.
Compensation will be provided if a natural disaster leads to mandatory or official evacuation orders, rendering your destination uninhabitable, as referenced by the Foreign Commonwealth Office (FCO) A non-refundable 40% deposit will be request for any booking.
If the dive has to end before the scheduled time for a change in the diving or diving group safety conditions, no refunds will be given. If you choose not to do one of the scheduled dives, no refunds will be given. Full payment will be asked for not showing up or morning cancellations. PADI Courses require a 40% deposit upon registration, with full payment due after the first in-water day. Refunds will not be issued for incomplete courses, except in cases of medical necessity. For online bookings, deposits are non-refundable. However, bookings may be rescheduled within one year, provided changes are made at least one week before the activity start date.
Privacy is important. We ensure to our customers that any data collected during the payment process and the course will not be used for any other purpose. The data will also not be disclosed to any third party other than those directly involved in the payment and email processes. If you have any other concerns or questions regarding our policies, please do not hesitate to contact us.
Divers renting equipment are accountable for its care and will be charged for any loss or damage, regardless of the cause. For equipment under two years old, the charge will reflect the full replacement cost, while older equipment will be charged at the current market value. Legend Diving Lembongan and its staff are not liable for any damage to or loss of personal belongings before, during, or after diving activities.
